> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://ombea.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Understand Touchpoints, Locations, Websites and Folders

###### Ombea features four key elements that help you arrange your Touchpoints so they match your organizational structure. These elements are:

* Touchpoints: The points of feedback themselves. Each is given a meaningful name. Touchpoints are associated with…
* Locations: These store the physical addresses of location-specific Touchpoints such as ExpressPods and Links.
* Websites: These are the web addresses of your Web Widgets.
* Folders: Just like folders for your computer files, Ombea folders help you organize your Locations and Websites.