> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://ombea.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
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# Set up notifications & reports


###### In addition to viewing live results in the dashboard, you can set up Reports or Notifications that deliver results via email or to your *Inbox*.

* Reports are scheduled on a regular basis, e.g., weekly or monthly.
* Notifications are triggered when feedback hits a pre-defined threshold.

## Set Up Reports

1. From the top-right corner of the dashboard, click on your name, then click **Account**.
2. Under *My scheduled reports*, click **Manage**.
3. *Schedule Report*.
4. Follow the on-screen prompts to define your Report, then click **Add**.
5. To define additional Reports, repeat steps 3-4.
6. Click **Save **to confirm your Reports.

## Set Up Notifications

1. From the top-right corner, click on your name, then click **Account**.
2. Under *My notifications*, click **Manage**.
3. Click **Create Notification**.
4. Follow the on-screen prompts to define your Notification.
5. Click **Save**.
6. To define additional notifications, repeat steps 3-5.
7. Click **Save** to confirm your notifications.

| You can receive notifications via email or in the *Inbox*. If you choose the latter, you can assign notifications to colleagues and track them through to resolution.

## List of available Placeholders:

You can use Placeholders in the *Enter a subject* field. You can see the full list of available Placeholders below.

#### Trigger when a new response is received:

* **{value}** - Reflects the current value of a specific metric (Button presses, CSAT, NPS, etc.)

#### Trigger when a threshold has been reached:

* **{value_prev}** - Reflects the previous value of a specific metric in relation to a time period (day, week, month, year)
* **{value_difference}** - Reflects the difference between the values during a specific period of time.
* **{value_difference_abs}** - Reflects the difference between the values of two time periods as an absolute value.