> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://ombea.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Organize Touchpoints

## When it comes to managing Folders, you can:
* Add or remove a folder
* Change the user permissions for a folder
* Move a Location or a Website to a folder

## Add a Folder
1. From the menu on the left-hand side, click **Touchpoints**.
2. Click on the + symbol in the blue circle.
3. Select **Folder**.
4. Follow the on-screen prompts to define your Folder.
5. Click **Save**.

## Remove a Folder
1. From the menu on the left-hand side, click **Touchpoints**.
2. Click on the Folder in question.
3. From the panel on the right-hand side, click on the trash can icon.
4. Follow the prompts to remove the Folder.

## Change the Details and User Permissions of an Existing Folder
1. From the menu on the left-hand side, click **Touchpoints**.
2. Your Folders, Locations and Websites appear as a list. Select the Folder you wish to change and click **Edit**.
3. Make the changes you wish to and click **Save**.

## Move a Location or a Website to a Folder
1. From the menu on the left-hand side, click **Touchpoints**.
2. Your Folders, Locations and Websites appear as a list. Select the Location or Website you wish to move and click **Edit**.
3. Change the _Parent Folder_ and click **Save**.