> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://ombea.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Fix missing data

###### When you log in to your Dashboard, there is no data shown from your Touchpoints.

## Check your Streams
1. Check that you have selected a valid Location, Website or Stream selected from the main Dashboard.
2. Check that your Stream has not expired. You can see this by clicking on the _Streams_ menu. If your Stream has expired, it will appear in the _Archived Streams_ tab. You can fix it by editing the Stream and changing the expiry date.

## Check your Reporting Dates
1. Check that you have selected an appropriate date range from the main Dashboard.
2. The dates must be current or past dates, and they must be during the time your stream was live.

## Clear your Cache
1. There may have been a recent update to the Dashboard. In some cases, you will need to log out, clear your cache, and then log back in before you can see your data.
2. Log out of your account.
3. Clear your browser cache. See below for instructions on how to clear the cache on different browsers.
4. Log back into your account via https://insights.ombea.com.

**How to clear your cache on different browsers**
* See this article for [Google Chrome](https://support.google.com/accounts/answer/32050).
* See this article for [Microsoft Internet Explorer](https://support.microsoft.com/en-gb/help/17438/windows-internet-explorer-view-delete-browsing-history).
* See this article for [Microsoft Edge](https://support.microsoft.com/en-gb/help/10607/microsoft-edge-view-delete-browser-history).
* See this article for [Safari](https://support.apple.com/en-gb/HT204098).