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# ExpressTab Troubleshooting

##### Issue: Tablet Screen is Off

### Possible Causes:

## Device powered off due to low battery.
* Faulty USB charging cable.
* Faulty charging adapter.
## Solutions:
* Step 1: Check the Charging Cable
Reconnect the Charging Cable:
Unplug and then plug the charging cable back into the device.
Check if the charging sign appears on the screen.
* Step 2: If Charging Sign is Visible
Charge the Device:
Allow the device to charge for at least two hours.
Power On the Device:
Press and hold the power button (the tiny white button on the top left-hand side of the device).
* Step 3: If Charging Sign is Not Visible
Test with Another USB Cable:
Identify the type of USB cable needed (USB A to Micro USB or USB Type-C).
Test the device with a different USB cable of the same type.
Test with Another Adapter:
Use an alternative adapter (any standard Android charger is compatible).
* Step 4: Contact Support

## Defective Items:

* If any component (cable or adapter) is found to be defective after testing, please contact us at Support@ombea.com.
Unresolved Issues:

* If the device still does not power on after following the above steps, please contact us at Support@ombea.com to proceed with a warranty replacement.
Contact Information:

Email: [Support@ombea.com](Support@ombea.com)
By following these troubleshooting steps, you can resolve most issues related to the ExpressTab not powering on. If further assistance is needed, our support team is ready to help.